Online Shop FAQs

Delivery & Collections

We aim to ship orders within 3- 5 working days of being placed. You’ll receive an email to confirm once your order has been dispatched. Please note working days are Monday- Friday 9 am- 5 pm (excluding Bank Holidays).

Free delivery is available for orders over £50.00 and applies to the UK mainland only. Our chosen couriers are Royal Mail.

Delivery will be to the address specified in your order. If no one is available at a residential or other address at the time of delivery, you will have the option to update your delivery options via the chosen courier.

All risks in the products you order (including risk of loss and/or damage to the products) shall be passed to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Store Collections

For store collections, your order should be available within 2- 3 working days of being placed. You’ll receive an email to confirm once the order is ready to collect. Please wait for this confirmation before travelling.

For coffee orders with store collection, we can grind 250g bean bags if requested. Please let a member of staff know when you come to collect your order.

Refunds & Exchanges

Depending on the circumstances, we are able to provide refunds or exchanges on products, in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations Act 2000.

If you change your mind and would like a refund, orders must be returned in their original packaging within 7 days of receipt, with return paperwork. Upon receipt of the order, we will exchange of refund accordingly. Please email us at milesandcocoffee@gmail.com to make us aware of your refund request before sending it back.

Please note items must be returned in original condition. Any products that have been opened, or damaged will not be refunded or exchanged. We are not able to accept any refunds within the store for online orders. Exchanges can be made in-store and will be on a case-by-case basis.

For items that have been damaged in transit, please contact us at milesandcocoffee@gmail.com for more details.

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizens Advice Bureau for UK customers).

FAQs

We’re available to chat in-store or online at milesandcocoffee@gmail.com. We aim to get back to you as quickly as possible.

Occasionally, the supply of your product(s) or service(s) may be delayed or prevented for reasons beyond our control, for example, material shortages, import delays or higher than-anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Currently no, however, please let us know on social media or by email if this is something you’d be interested in. The more people who show us interest in this, we can certainly look into this being a possibility in the future.